How can we help you?

Automatic refunds.

In case you or the other party cancels a service, your coins will be automatically refunded and will be back in your wallet. This refund takes place immediately and is effective if one of the parties cancels the service 24-hours before the start of the said service.

If you didn’t receive the services you paid for.

If the other party didn’t fulfill its task and didn’t provide you with the services you paid for, you need to contact first the other party to understand if it happe

Different prices for different services.

Every service provider on Oh My French can apply different rates depending on the services they propose. In order to see the price of a lesson or class with a specific teacher, here are the steps to follow :

  1. Log in to your account
  2. Click on the top-left Oh My French logo
  3. Click on the button “TEACHERS
  4. Choose the teacher you’d like to have a lesson or class with
  5. Click on his card to open his profile
  6. Click on the “BOOK A LESSON” button
  7. On the right, you wil

Make sure you have enough coins.

Check the amount of coins you have in your account. It should at least be equal to the price of the service(s) you want to book. In order to see the amount of coins you have, follow these steps :

  1. Log in to your account
  2. Click on the top-left Oh My French logo
  3. Click on the “DASHBOARD” button
  4. At the top of the page, you will see the amount of “COINS” you have currently in your account

If you don’t have enough coins for the service(s) you want to book, follow these

I didn’t like my lesson or my class.

At Oh My French, we offer the first lesson for free so you can try our services and get an idea of what we propose. If you didn’t like your first lesson, let us know by sending us a message. Click on the chat icon in your “DASHBOARD” and tell us why you didn’t like the lesson. It will help us understand the problem and help us find a solution for your needs.

I want to change teacher, is it possible?

Yes. Oh My French gives you the possibility to choose the te

Contact your translator immediately.

To avoid confusion with the documents to be translated, please contact your translator as soon as possible to explain the problem. You have 24 hours before the date and time of the booked service to contact your translator and send him the necessary documents.

If there are less than 24 hours left before the date of the booked translation, your translator will translate the last documents he received and send you their translation at the date and time you book

Oh My French offers you the first lesson for free.

Our goal at Oh My French is to provide you with the best services, that’s why we decided to offer all our users the first lesson for free so you can try our services and decide if you want to continue. This trial is available only once per user and only on the first lesson you book.

If you are happy with your free trial.

If your first trial was a success and you wish to continue, feel free to top up your balance with coins and start booking the

If your teacher didn’t show up.

Contact your teacher as soon as you can. In rare cases, a teacher may not show up due to a technical issue or a personal emergency. All the teachers must contact their students as soon as they can to let them know they cannot make it to a lesson or class.

If your teacher doesn’t answer within 24 hours.

If your teacher doesn’t answer right away, don’t panic. Technical issues can happen and he will get in touch with you once the problem is solved. If your teacher st

I had technical problems during the class.

In case you have had technical problems during a class, your teacher must remain available for the duration of the class you have booked, in case the technical problems are resolved before the end of the class. Knowing that a class includes other students, under no circumstances will a teacher be able to postpone or refund a class if the technical problems appear on the student’s side.

Your teacher had technical problems during the class.

If your teache

I had technical problems during the lesson.

In case you have had technical problems during an individual lesson, you can ask your teacher to reschedule the lesson or the remaining time, if the problem occurred in the middle of the lesson for example, in order to receive the services that you paid for on another date or time. It will be entirely at the teacher’s discretion whether or not to accept your request. In case your teacher accepts it, you can postpone the lesson to a date and time on whi