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Automatic refunds.

In case you or the other party cancels a service, your coins will be automatically refunded and will be back in your wallet. This refund takes place immediately and is effective if one of the parties cancels the service 24-hours before the start of the said service.

If you didn’t receive the services you paid for.

If the other party didn’t fulfill its task and didn’t provide you with the services you paid for, you need to contact first the other party to understand if it happened because of a technical issue or a personal emergency. In case you and the provider agree on rescheduling the service to another date, you can leave the service pending on the site and, after a mutual agreement, receive the services you paid for on another date.

In case you can not find an agreement with the provider for the services you paid.

If, for whatever reason, you can not find a mutual agreement with the provider after a problem has occured, you can message us directly by logging in into your account and by using the chat icon present on the “DASHBOARD” page to explain us the problem. We will send an email to both parties to resolve the dispute. We ask you to keep the records of the communication you have with the other parties in order for us to solve the problem. Both parties have three (3) days to provide us with the necessary information for Oh My French to take a decision. All the decisions taken by Oh My French are final.

Coins are not redeemable.

Oh My French doesn’t refund the coins you buy. If you made a mistake by purchasing coins or in case coins are remaining in your account, you have the entire responsibility of using them or not. In no case Oh My French will process the refund of coins in any other currency whatsoever.

Different prices for different services.

Every service provider on Oh My French can apply different rates depending on the services they propose. In order to see the price of a lesson or class with a specific teacher, here are the steps to follow :

  1. Log in to your account
  2. Click on the top-left Oh My French logo
  3. Click on the button “TEACHERS
  4. Choose the teacher you’d like to have a lesson or class with
  5. Click on his card to open his profile
  6. Click on the “BOOK A LESSON” button
  7. On the right, you will see the price in COINS (¢) of the services the teacher proposes

How to buy coins?

In order to buy any product or service, you need to top up your account with COINS (¢). This virtual currency is used on Oh My French to buy products or services like lessons and classes. However, coins cannot be used to pay for memberships on Oh My French. In order to buy coins, you can follow those steps :

  1. Log in to your account
  2. Click on the top left Oh My French logo
  3. Click on the “COINS” button
  4. Choose your payment method “CREDIT CARD” or “PAYPAL
  5. Click on the desired amount and click on “BUY
  6. Fill in your information and click on “CONTINUE

How much do coins cost?

It depends on your current currency. You can change your currency by clicking on the dropdown menu on the bottom of the page and choose the one that suits your needs. Ultimately, the payments will be processed in EUROS (), which means you will get an estimation of the price to pay and your bank may charge you extra fees for processing the payment in your local currency.

Make sure you have enough coins.

Check the amount of coins you have in your account. It should at least be equal to the price of the service(s) you want to book. In order to see the amount of coins you have, follow these steps :

  1. Log in to your account
  2. Click on the top-left Oh My French logo
  3. Click on the “DASHBOARD” button
  4. At the top of the page, you will see the amount of “COINS” you have currently in your account

If you don’t have enough coins for the service(s) you want to book, follow these steps :

  1. Log in to your account
  2. Click on the top-left Oh My French logo
  3. Click on the “COINS” button
  4. Choose your payment method “CREDIT CARD” or “PAYPAL
  5. Click on the desired amount and click on “BUY
  6. Fill in your information and click on “CONTINUE

Book a lesson with the teacher of your choice.

If you’d like to book a lesson with a teacher, follow these steps :

  1. Log in to your account
  2. Click on the top-left Oh My French logo
  3. Click on the “TEACHERS” button
  4. Click on the “BOOK A LESSON” button present on his card or on his profile
  5. Choose the service you’d like to book and choose the date and time
  6. Once you’re on the “CHECKOUT” page, click on “BUY” to book your service

Book a lesson with the school of your choice.

If you’d like to book a lesson with a school instead, follow these steps :

  1. Log in to your account
  2. Click on the top-left Oh My French logo
  3. Click on the “SCHOOLS” button
  4. Choose on the map the school that suits your needs
  5. Click on the “BOOK A LESSON” button present on the school profile page
  6. Choose the service you’d like to book and choose the date and time
  7. Once you’re on the “CHECKOUT” page, click on “BUY” to book your service

Email confirmation and calendar.

Once you booked a service, you will receive an email confirmation, your Google calendar will be synced and you will see the new booked service in your calendar. To manage the services you booked, follow these steps :

  1. Log in to your account
  2. Click on the top-left Oh My French logo
  3. Click on the “DASHBOARD” button
  4. Click on the “CALENDAR” button
  5. On this page, you will be able to manage all your appointments

I didn’t like my lesson or my class.

At Oh My French, we offer the first lesson for free so you can try our services and get an idea of what we propose. If you didn’t like your first lesson, let us know by sending us a message. Click on the chat icon in your “DASHBOARD” and tell us why you didn’t like the lesson. It will help us understand the problem and help us find a solution for your needs.

I want to change teacher, is it possible?

Yes. Oh My French gives you the possibility to choose the teacher you’d like to have lessons with. You can use the coins in your account to book a lesson or a class with another teacher whenever you feel like it. Before doing so, we recommend talking with your teacher first and be open about it to understand how you and your teacher can solve the problem together.

Contact your translator immediately.

To avoid confusion with the documents to be translated, please contact your translator as soon as possible to explain the problem. You have 24 hours before the date and time of the booked service to contact your translator and send him the necessary documents.

If there are less than 24 hours left before the date of the booked translation, your translator will translate the last documents he received and send you their translation at the date and time you booked the translation, directly by email.

I couldn’t get in touch with the translator in time.

If there are less than 24 hours left before the date of the booked translation, you will not be able to change your documents, reschedule, cancel the service, or ask for a refund.

Oh My French offers you the first lesson for free.

Our goal at Oh My French is to provide you with the best services, that’s why we decided to offer all our users the first lesson for free so you can try our services and decide if you want to continue. This trial is available only once per user and only on the first lesson you book.

If you are happy with your free trial.

If your first trial was a success and you wish to continue, feel free to top up your balance with coins and start booking the services you need using our booking system. If you wish to top up your account with coins, follow those steps :

  1. Log in to your account
  2. Click on the top left Oh My French logo
  3. Click on the “COINS” button
  4. Choose your payment method “CREDIT CARD” or “PAYPAL
  5. Click on the desired amount and click on “BUY
  6. Fill in your information and click on “CONTINUE

If you didn’t like your free trial.

Please, send us a message via the chat icon on your dashboard and explain us why you weren’t happy with your first trial. Oh My French will try its best to help you out find the right person to provide you with the services you are looking for.

If your teacher didn’t show up.

Contact your teacher as soon as you can. In rare cases, a teacher may not show up due to a technical issue or a personal emergency. All the teachers must contact their students as soon as they can to let them know they cannot make it to a lesson or class.

If your teacher doesn’t answer within 24 hours.

If your teacher doesn’t answer right away, don’t panic. Technical issues can happen and he will get in touch with you once the problem is solved. If your teacher still doesn’t answer after the 24-hour mark, go to your “DASHBOARD” page and send us a message by clicking on the chat icon. Oh My French will contact the teacher directly and solve the issue.

Can I get a refund?

Yes. If your teacher didn’t show up and you cannot find an agreement in order to reschedule the lesson or class, you will get a full refund immediately. To ask for a refund, go to your “DASHBOARD” page and send us a message with the lesson or class ID and the name of the teacher you should have had a lesson or class with.

I had technical problems during the class.

In case you have had technical problems during a class, your teacher must remain available for the duration of the class you have booked, in case the technical problems are resolved before the end of the class. Knowing that a class includes other students, under no circumstances will a teacher be able to postpone or refund a class if the technical problems appear on the student’s side.

Your teacher had technical problems during the class.

If your teacher has technical problems during a class, he has the obligation to propose to the students attending the class another date or time to make sure all the students receive the services they paid for. If the problem happened in the middle of the class, your teacher will have to find a solution to make sure the remaining time of the class is taught to all the students. If you can not find an agreement, a date or a specific time to reschedule the class or remaining time, let us know by sending us a message. Click on the chat icon on your “DASHBOARD” page, contact us and tell us the lesson ID and the name of the teacher you had your class with. Oh My French will find an appropriate solution.

I had technical problems during the lesson.

In case you have had technical problems during an individual lesson, you can ask your teacher to reschedule the lesson or the remaining time, if the problem occurred in the middle of the lesson for example, in order to receive the services that you paid for on another date or time. It will be entirely at the teacher’s discretion whether or not to accept your request. In case your teacher accepts it, you can postpone the lesson to a date and time on which you both agree without having to change the date of the said lesson on the Oh My French platform. In the event that your teacher refuses, he must remain available for the duration of the lesson you have booked, in case the technical problems are resolved before the end of the lesson.

Your teacher had technical problems during the lesson.

If your teacher had technical problems during an individual lesson, you can kindly ask your teacher to reschedule the lesson or the remaining time, if the problem happened in the middle of the lesson for example, in order to receive the services you paid for at another date or time. Your teacher has to deliver the services you paid for in case the technical problems happened on his side. If you can not find an agreement, a date or a specific time to reschedule the lesson or remaining time, let us know by sending us a message. Click on the chat icon on your “DASHBOARD” and by telling us the lesson ID and the name of the teacher you had your lesson with.

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